Let’s be honest. CRM is a basic necessity for every sales department, but it’s really not everything it was cracked up to be, is it? If you’ve invested in Salesforce or another major brand CRM expecting it to form the backbone of a sales effectiveness engine, you were probably sadly disappointed.
http://www.membrain.com/blog/why-salesforce-crm-sucks-for-salespeople-and-how-to-fix-it
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